FREQUENTLY ASKED QUESTIONS
What kind of trips does Marco
Polo Biking offer?
Marco Polo Biking offers classical cycling tours as road
bike and mountain bike as adventure biking tours,
especially we specialize doing mountain bike for off road,
single track, cross country ... For more information, please
go to the website or email us at
or call us at hotline:+84 913 571 687 for Joe Nguyen
I’m not ready to make a reservation. Can Marco Polo
hold space for me?
to limited availability and the popularity of our trips,
Marco Polo is unable to hold space without deposit.
For more information about the deposit amount, please
contact us with the email:
What happens if I have
to cancel my trip?
you must cancel your trip for any reason you must do so in
writing. Cancellation refunds will be calculated as of the
date we receive your written cancellation and you will be
charged 30% of the total tour cost for flight ticket and 10%
for hotel. To receive any refund, your air tickets and, if
applicable, cruise tickets must be returned to Marco Polo
Travel (in case you receive them after having come to
Vietnam). Any applicable refunds will be processed 30 days
after our receipt of your written cancellation and air
After booking through
internet, who in charge will I meet or who will pick me up
Guides of Marco Polo will pick you up at the airport
when we know the day you arrive in Vietnam and if you wonder
something, please feel free contact us.
If I join in a group,
what is the maximum group size?
wondering about the people with whom you'll share your
adventure. Chances are, they're a lot like you. Our guests
include families, couples, friends, and solo travelers from
all walks of life. Spirited travelers, they share a passion
for our wonderful world. They range in age from their late
20s to mid-70s, reminding us all that you can never be too
young or too old to have fun!
While you're here, let us dispel any misconceptions you may
have about "group travel." Our groups are intentionally kept
small - usually less than 10 people for mountain bike trip
and les than 14 people with road bike - so you will not feel
herded around. The guides often have very close ties to the
local community and we are readily welcomed into the lives
of the local folk.
Can I request to have
more activities (like trekking or walking) if the trip
features only normal ones?
you can if it is your private trip (everything is private
like: private transport, private guide, etc) but in case you
are joining in group, it is better if you make an extension
What will our
accommodation be like?
our groups never have more than 10 travelers, we stay in
small, authentic accommodations that can't take large tour
groups. Marco Polo offers basic amenities and simple
comforts with an emphasis on the character of your
destination because it depends on the place you are staying
in each destination, home-stay or small hotels. But
actually, the hotels in our programs are 2-3 star ones with
standard and deluxe rooms. If you choose a basic tour, you
will share in a twin-room.
How can I earn FREE TRAVEL with Marco Polo
begins with your enthusiasm for travel. Simply gather 10
paying travelers to join you on the same adventure, and as
the 11th passenger, you travel FREE. If you bring 8-9
friends, then you'll receive 50% off your group's average
ticketed price for yourself.
Do I receive any benefit
if I refer new travelers to Marco Polo ?
When you refer new travelers, you become one of our partners
and earn $50 per person for each traveler who travels
Does Marco Polo Travel
provide a solo trip (or private trip) with an affordable
we always organize private trips at the customers’
discretion, for example, cycling all days, bike or bike
tours, etc. Regardless of private adventure cycling or
classical cyclling, they are not too expensive for you to
afford. That’s for sure!
I have just glanced over
your website and found that your tours are affordable so why
you can provide such reasonable trips?
it is an interesting question. The reason is that we do
tours directly not via any partners or middleman. And we do
our business in internet and save a lot of money for real
property. Furthermore, we are on the way to make our name
universally known so tour quality is always put priority.
What include in the tour
I may book?
price you pay for your trip includes everything related to
your tour which we mention in each specific tour on our
How close to a departure
date can Marco Polo take reservations?
should take my advice to book up to 35 days prior to
departure. At that time, we're required to finalize our
passenger information with the airlines and hotels. All
bookings are by request and are confirmed on a case-by-case
basis. Please contact our website or email for more details.
Can I return from the
trip later than the scheduled return date?
Marco Polo you have the option to enjoy some days more
at the end of your stay, subject to flight availability.
This option enables you to travel on your own wherever you
choose. Your total travel time cannot exceed 30 days from
the original date of departure from the U.S. Additional air
charges may also apply. You will be responsible for
confirming your international flight back to your country
and for your own transfers to the airport. Confirmation will
be available approximately 45 days before your departure.
Is it OK if I want to go
on a trip but just book one service in your agent like only
flight tickets or train tickets, bike hire?
Marco Polo still willingly gives you the best service
although it is a small service.
How will I be affected
because of the change of tropical climate?
Symptoms you may experience include headache, nausea, loss
of appetite, trouble with sleep, and lack of energy. We
recommend you consult your physician about the climate
featured in your trip's itinerary. Prescription drugs to
minimize symptoms are available.
Do you offer discount
for my children at the age of 10?
any children under 12 Marco Polo Travel just charges 75% of
the tour cost. To children above 12 years old it is charged
like the service to adults.
Would you mind if I have
some requests on food when I do the tour with others because
I am a vegetarian?
mind! Feel free as at home! But you should tell us what kind
of food you enjoy before leaving for the trip.
Which places is
well-worthy for sightseeing in Vietnam? Can you suggest?
Vietnam is a peaceful country with many beautiful spots,
that’s why a lot of foreigners come to Vietnam for visiting.
And we will recommend you the places you can go if we know
exactly which you prefer: seas, forests or minority
villages, etc. Contact our website for more details.
do I need to bring?
you need to bring - besides your spirit of adventure - is
your personal gear on gears check list: .
hard cycling will be?
We have designed
a range of tours to suit every kind of cyclist from off road
mountain bike in Vietnam and touring in Laos.
will the weather be like ?
of my tour are during the dry season, so you should not have
could we believe you?
to the people who have cycling with us, contact us we will
give you details.
kind of bicycle for hire on our trip?
use Cannondale, Yeti mountain bike, Giant Yukon disc brakes and
Trek 4300, 4500 disc brakes for mountain bike trip with more
than10% off road. We use Kona Sutra , Trek 520, Surly cross
trek for asphalt
cycling trip. Please visit our page webpage for details of Bikes not more than three year old and constantly serviced
in our shop.